Frequently asked questions

Have a question? Maybe it has already been answered! Please check below for some of our more frequently asked questions. If you still have questions, don’t hesitate to contact us.


Q: Do you have a money-back guarantee?

At Starrytime Keepsakes, we are proud to provide the highest quality personalized gifts you can buy. Our guarantee is simple – if you, or the gift recipient, are not happy with a product you ordered, you may return your products at no cost to you. If you make an error when you order a printed product (we know.. it happens!), we will remake it and charge you only for shipping of the new one.

We stand by our products, and if you are not satisfied for any reason, please contact us at customerservice@starrytime.com or 1-800-505-5603. We will refund your money if you contact us within 30 days from the day your order was shipped, or for holiday orders placed after November 15th, until the 15th of January.

Q: What is your return policy?

If you are not satisfied for any reason, please contact us at customerservice@starrytime.com or 1-800-505-5603. We will refund your money if you contact us within 30 days from the day your order was shipped, or for holiday orders placed after November 15th, until the 15th of January.

Q: I want a book and blanket gift set. How do I order both together?

A book and blanket together make a truly memorable gift. For an extra-special touch, have the child’s name embroidered above the logo.

If you order a keepsake blanket at the same time as a book, you will save $10 off your order. In order to do that, you MUST create your book first. Add your book to the cart and then you will be asked to add a blanket to your cart. Click here to get started.

Q: Is there a way to preview my book before I order?

Yes. You’ll see your preview soon after you add the child’s name and other information, choose an illustration, and write your dedication, then click “Preview Your Book”.

Q: How do I make a personalized book?

It’s easy to make a Blanket Full of Love personalized book. Simply click on “Create Your Book”, and choose whether the book is for a boy or a girl. Then complete the requested information so we have everything we need to make your book, including the child’s name and an illustration that looks most like the child. There is other information you can provide that is optional, such as date of birth, dedication, your name and a salutation, and the date the book is given.

Once you’ve provided all the information for your book, click on ‘Next Step’, and you will see a preview of your book. Use the arrow keys to scroll through the pages, or click on the pages at the bottom to see what each page will look like.

The second page is a dedication page, where you can upload photos. For more information on choosing and editing images, please see the ‘How do I choose and edit an image on my dedication page?’ FAQ.

Once you’re happy with the way your book looks, click ‘Add to Cart’ on the top right of the preview page. Once you’re in your Cart, you’ll be asked if you’d like to add a Blanket Full of Love keepsake blanket to your order. If you add a blanket to an exising book order, you will receive $10 off the regular price!

Check out, and you’re done. A unique gift that will be treasured forever will be on its way.

Q: Do you have any examples of dedications I can use on the dedication page for my child or grand child?

We know you want to get the dedication just right, so here are some written or inspired by our brilliant customers. Use them to inspire your own special dedication.

Dedications to your own child (or a child very dear to your heart):

  • To our darling Jack, who blesses our home with love and gives our lives so much meaning.
  • My dear Caley, no matter where you go and what you do, and no matter where I go and what I do, I will always be with you. I hope this book always reminds you of my love.
  • To Michael, who brightens our every day. Always remember how much we love you.
  • What a year it’s been, Paris! We can’t wait to watch you grow, and to be with you every step of the way.
  • Welcome to the world sweet baby Carter! May you never be too old to snuggle up with a blanket and read a good book.
  • Throughout your life, always remember how deeply and unwaveringly we love you. May your life be as perfect as you are.
  • There are times when I think I can’t possibly love you more. And then I do. You are my best thing.
  • To my precious god-child on her first Christmas – may your life be filled with joyous memories.
  • Once I had no answer,
    As to why it is I’m here,
    But when I looked into my baby’s eyes…
    It all became so clear.
  • I never knew how grand love truly could be, until the moment you were born.
  • To Lindsay, whose sweetness reminds us every day what is truly important in life.
  • Dearest Julia, You blanket our hearts with such wonderful love. We thank God for giving us such an amazing blessing in the form of such a beautiful and wonderful little girl. We love you to the moon and back forever and ever!!
  • Baby boy, we hope you always know how much we wanted you, how hard we tried for you, and how honored we are to be your parents.
  • Dear Brian, you must know that you are a miracle, that since the beginning of the world there has not been, and until the end of the world there will not be, another child like you. (based on a quote from Pablo Casals)
  • “A hundred years from now it will not matter what my bank account was, the sort of house I lived in, or the kind of car I drove…but the world may be different because I was important in the life of a child.” (Forest Witcraft)

Dedications from Grandparents or someone far away:

  • To our beautiful Grandson Trevor, whose smiles and laughs transform two ordinary old people into wonderfully lucky Grandparents. We love you today, tomorrow, and forever.
  • We look forward to watching you grow through the years; the miles may be far but our love will always be there with you. If you need a hug from Nana & Papa wrap up in your Blanket Full of Love & there we’ll be.
  • We made a secret wish for a grandchild to love, and you came into our lives. We could never have known just how special you would turn out to be. We will always be with you, darling Emma.
  • Even though we are far away, you are always in our hearts.

Dedications for anyone (even a child you might not know well):

  • Happy First Birthday Mason! May your dreams stay big and your worries stay small.
  • “While we try to teach our children all about life, our children teach us what life is all about.” (Angela Schwindt)
  • It warms our hearts to see the joy you bring to this world. We wish you a lifetime of love, health, and happiness.
  • For Rebecca, who is loved.
  • For Paige, who is deeply loved by her family and friends. We look forward to sharing many great memories with you in the future.
  • To Jenna, who will always be a princess.
  • To Emily, who is blessed with the love of two of the best parents the world has to offer.
  • For James, who’s been making the world a better place since 2005.
  • To the sweetest, funniest, smartest three-year-old girl we know.
  • To Benjamin, winner of the Cutest Neighbor Award. Listen to your parents, young man!
  • Siena, As you grow and flourish wrapped in your parents’ Blanket Full of Love, know that you are loved unconditionally. You are blessed to have them as parents, as they are blessed to have you as their daughter.
  • We hope you will always read this story to remind yourself of how many people you touched when you came into this world! Always be happy, listen to your parents, and follow the dreams you will soon believe in!

Q: How do I use the Book Preview tool on your website?

Before adding your personalized book to the Shopping Cart, you will need to preview that book to be sure it looks good. Once you’ve entered all the information needed to create your book, you will click ‘Next Step’ and then ‘Preview Your Book’. You will then see the Starrytime Preview Tool, where you can review your book, make some changes, and even add a photo.

Q: How do I add and edit a photo to my book?

Once you’ve entered all the information needed to create your book, you will click ‘Next Step’ and then ‘Preview Your Book’. You will then see the Starrytime Preview Tool, where you can review your book, make some changes, and even add a photo.

To scroll through each page, click the arrow keys on each side of the book, or click on the pages at the bottom of the screen to go directly to a specific page.

Click the pink Add to Cart button on the top, right of your screen when you are satisfied with your book. You will be asked to name your project; simply give it a name and click OK. This will allow you to access and edit your book later. The name you assign to the project will not appear anywhere in the printed book.

If you need to make a change, either:

  • Return to the Create a Book page, where you entered all your child’s information. This should be in a separate tab on your Internet browser. Simply close the Preview Book tab, make your edits and click ‘Next Step’.
  • Click the ‘Back’ button and then ‘Leave page’ to return to the Book Product page. Click on the words ‘Click here to review and change your book information’. You can make changes to some of the information that will appear in your book on this page, and then click ‘Preview Your Book’ to review it.

To add a photo to the dedication page (the first page of the book after the cover),, you first need to Upload the image you’d like to add. Click on the ‘Choose Images’ button on the top left of your screen. A window should pop up and allow you to browse your computer and choose the image by double clicking on it. You can also click the Facebook icon on the top left of your screen to take images from your Facebook account.

Once your image has been uploaded, drag and drop the photo from your ‘tray’ on the top of your screen into the box on the dedication page.

You may then edit your photo. Click on the image on the page to view the edit image toolbar on the right of your screen.

  • To Change the Size of Your Photo – either click and drag the edges of your photo to make it bigger or smaller, or click on the ‘Edit Frame Properties’ button on the right size of your screen. Click on the ‘Frame’ tab on the window on the top left of your screen and change the size.
  • To Change the Color or Brightness of your photo, of your photo, click on the image, then the ‘Edit Frame Properties’ button on the tool bar on the left side of the screen. On the ‘Image’ tab you will find sliders to adjust the colour and brightness of the photo.
  • To Change the Border or Add a Shadow to your image, click the image, click the ‘Edit Frame Properties’ button, then the ‘Frame’ tab, and change the thickness, color or shadow on your image.
  • To Rotate or Flip Your Image, click on the image, then use the Edit Photo toolbar on the right side of your screen.

Q: How much is shipping and how long until my order arrives?

Please refer to the following tables for shipping costs and times. Note that it can take up to 5 business days to print and finish a book and/or blanket:

US Shipping Costs and Delivery Times:

Delivery Method Time to Produce Time to Ship Total time to arrive Cost
US Standard (USPS) Up to 5 business days 7-10 business days Up to 15 business days $12.00
US Expedited (USPS) Up to 5 business days 3-5 business days Up to 10 business days $20.00

Canadian Shipping Costs and Delivery Times:

Delivery Method Time to Produce Time to Ship Total time to arrive Cost
Canada Standard
(Cda Post)
Up to 5 business days 2-7 business days Up to 12 business days $12.00
Canada Express
(Cda Post)
Up to 5 business days 1-2 business days 6-7 business days $20.00

International Shipping Costs and Delivery Times
(Shipping outside of North America):

Delivery Method Time to Produce Time to Ship Total time to arrive Cost
International
Standard
(Canada Post)
Up to 5 business days 4-6 weeks
(no tracking)
Up to 7 weeks
(no tracking)
$22.00 USD
International
Expedited
(Canada Post)
Up to 5 business days 8 business days
(tracking provided)
Up to 12 business days
(tracking provided)
$70.00 USD

Q: Do you ship outside North America?

Yes. Please see Shipping Information for details.

International shipments are sent from Canada. Note that duty, customs tariffs and VAT are set by the destination country and may be assessed on delivery. Customers are responsible for these costs, if any.

Q: What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and PayPal.

Q: When will my credit card be charged for the order?

Because Blanket Full of Love is made-to-order, your credit card will be billed at the time of ordering. If you are not completely satisfied with your order, please contact us at customerservice@starrytime.com or 1-800-505-5603 to return for a full refund.

Q: Can I make a book from a mobile device?

At this time, it is not possible to make a personalized book on a mobile device, but we’re working hard to make that possible. In the meantime, please use a laptop or desktop computer to make your book.

Q: : I’m getting a message that says “To view this content, please install Microsoft Silverlight”. What should I do?

The Starrytime book preview tool uses an application called Silverlight, made by Microsoft. This program is commonly used and safe to install on both a Mac and on a PC, however on some computers it has not been pre-installed.

If you see a blank page after clicking ‘Preview Your Book’, or see the image below, then you likely don’t have a current version of Silverlight installed on your computer.

For the FREE download/upgrade of Microsoft Silverlight go to: http://www.microsoft.com/getsilverlight/

Download the Silverlight installer, then open that file to install. You will be guided through a short installation process. You will need to leave the Starrytime website to install Silverlight.

Once you’ve finished installing Silverlight, return to your browser. If you continue to see the graphic above or a blanket screen, you may need to try a different browser or restart your computer to launch your book preview.

Once you have download and installed Silverlight, try to Preview Your Book again.

If you still see a blank page or a ‘install Silverlight’ prompt, try switching to a different browser, or restarting your computer.

Be sure to restart your browser so you will be able to preview your book.

Q: Can someone help me if I get stuck?

Yes. For the best service, please email our customer service team at customerservice@starrytime.com. You can also call our toll-free customer service number (1-800-505-5603) for help.